1. Deposits & Booking Confirmation

• A non-refundable retainer is required to secure your event date and time.

• Your booking is not confirmed until the retainer and signed agreement are received.

• The retainer is applied toward your total balance and reserves your date exclusively.

2. Client Cancellations

• All retainers are non-refundable under all circumstances.

• If you cancel your event, payments made beyond the retainer may be eligible for a partial refund based on the notice period below:

  • 30+ days before event: Eligible for a refund of payments made excluding the non-refundable retainer

  • 14–29 days before event: Eligible for a 50% refund of payments made beyond the retainer

  • 13 days or less before event: No refunds will be issued

• If the client chooses not to reschedule, the booking will be considered cancelled.

3. Rescheduling Policy

• Clients may reschedule one time at no additional charge, subject to availability.

• Reschedule requests must be submitted in writing and approved by Kapture Pro Wonders.

• If the new date is unavailable, the booking will be treated as a cancellation and subject to the cancellation policy above.

4. Health & Death Clause

We understand that emergencies happen. The following exceptions apply:

Medical Emergencies

• If the client or an immediate family member experiences a documented medical emergency that prevents the event from taking place, the client may reschedule one time at no additional charge, subject to availability.

• No refunds will be issued for medical emergencies; rescheduling is the only option.

Death Clause

• In the unfortunate event of the death of the client or an immediate family member, a refund may be granted upon receipt of official documentation (death certificate, obituary, or funeral program).

• Once documentation is verified, a refund will be issued for all payments excluding the non-refundable retainer, unless otherwise required by law.

5. Provider Cancellations

• If Kapture Pro Wonders must cancel due to an emergency or circumstances beyond our control, clients may choose to:

  • Reschedule to the next available date at no additional cost, or

  • Receive a full refund of all payments, including the retainer, unless otherwise required by law.

6. No-Show Policy

• If the client fails to appear at the scheduled event time or the event is inaccessible due to venue restrictions or client delays, the booking will be considered a no-show and no refund will be issued.

7. Communication Requirements

• All cancellation or rescheduling requests must be submitted in writing via email or text message.

• Requests are not considered valid until confirmed in writing by Kapture Pro Wonders.