1. General Event Conduct & Safety

• Kapture Pro Wonders reserves the right to pause or stop service at any time if equipment, staff, or guest safety is at risk.

• Any damage caused by guests, venue conditions, or event activities may result in repair or replacement fees billed to the Client.

• We reserve the right to refuse service in unsafe, hostile, or hazardous environments.

2. Outdoor Events

• Outdoor setups require a flat, dry, shaded, and weather-protected area.

• If weather conditions become unsafe (including rain, wind, extreme heat, or extreme cold), service may be paused or relocated indoors at our discretion.

• No refunds will be issued for weather-related interruptions unless otherwise stated in the signed service agreement.

3. Media Delivery

• Digital photos and videos are delivered via instant sharing options (AirDrop, text, email, or QR code) when available.

• Event galleries will remain accessible for 30 days following the event date.

• Kapture Pro Wonders is not responsible for lost, undeliverable, or delayed files due to incorrect guest contact information, connectivity issues, or device limitations.

4. Marketing & Usage Rights

• Kapture Pro Wonders may use select photos and videos from events for marketing and promotional purposes (including our website, social media, and promotional materials).

• If you prefer your event media not be used for marketing, you must notify us in writing prior to the event date. We are happy to honor opt-out requests.

5. Damage, Loss & Liability

• The Client assumes full responsibility for any damage, loss, or theft of equipment caused by the Client, guests, or venue conditions.

• Service may be suspended or terminated if environmental conditions threaten equipment safety.

• No refunds will be issued for service interruptions caused by unsafe conditions, guest behavior, or venue restrictions.

6. Client Responsibilities

• The Client must ensure the venue permits photo booth equipment and provides adequate space and power access.

• The Client is responsible for providing clear access for loading and unloading at the venue.

• A designated point of contact must be available during the event to assist with coordination and on-site decisions.

7. Technical Issues & Service Interruptions

• Kapture Pro Wonders will make every reasonable effort to ensure smooth operation throughout your event.

• In the rare event of equipment malfunction:

  • If the issue is resolved within a reasonable time, service will continue.

  • If we are unable to deliver the contracted service, a pro-rated refund will be issued for the unused portion of time.

• No refunds will be issued for interruptions caused by venue Wi-Fi issues, power outages, or environmental conditions outside of our control.

8. Kapture Pro Wonders Commitment

As a family-owned business, we are committed to delivering a warm, professional, and memorable experience. Our team will arrive on time, operate with care, and treat your guests like family—ensuring every event we serve feels seamless and elevated.